Last updated: March 1, 2026 · Tranzza LLC · Buyer & Seller Protection
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30-Day Returns
Most items eligible for return within 30 days of delivery
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Full Refunds
Get a full refund for defective, damaged, or wrong items
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Free Return Shipping
Prepaid labels provided for eligible returns
Most items can be returned within 30 days of the delivery date. Electronics have a 15-day return window. Clothing and shoes have a 45-day return window. Items must be in original condition with all tags and packaging intact.
Log into your Tranzza account and go to Order History. Select the order and click Return Item. Choose your return reason and upload photos if the item is damaged. A prepaid return shipping label will be emailed to you within 2 hours.
Items must be unused, unwashed, and in original packaging with all accessories included. Items showing signs of use, damage caused by the buyer, or missing components may receive a partial refund or be rejected.
Once we receive and inspect your return, refunds are processed within 3-5 business days. Credit card refunds may take an additional 5-10 business days to appear on your statement depending on your bank.
Digital downloads and software licenses, perishable goods and food items, personalized or custom-made products, intimate apparel and swimwear, and hazardous materials cannot be returned unless defective or not as described.
If you receive a damaged, defective, or wrong item, contact support@tranzza.com within 48 hours of delivery with photos. We will arrange a free return and issue a full refund or replacement at no cost to you.
Sellers must honor Tranzza minimum return policies. Sellers may offer more generous return policies but cannot offer less. Sellers are responsible for funding refunds for items that are defective, damaged, or not as described.
If you and the seller cannot agree on a return or refund, contact Tranzza support within 30 days of delivery. Tranzza will review the case and make a final binding determination within 5 business days.
Need help with a return? Contact support@tranzza.com · Available 24/7