🛡️ Buyer Protection
Shop with confidence. Every purchase on Tranzza is protected.
📦
Item Not Received
Full refund if your order never arrives within the estimated delivery window.
❌
Not As Described
Full refund if the item significantly differs from the seller's description or photos.
🔒
Unauthorized Transactions
100% coverage for any unauthorized charges made to your account.
How to File a Claim
1
Contact the Seller
First, try to resolve the issue directly with the seller through our messaging system.
2
Open a Dispute
If unresolved within 3 days, open a dispute from your order page.
3
Submit Evidence
Provide photos, messages, or other evidence to support your claim.
4
Get Refunded
Our team reviews within 3-5 business days and issues a refund if eligible.